10 key value providers to customers
April 6, 2008 by Tielman Nieuwoudt
Filed under CRM, Checklists
Products. Do we provide the right products and SKUs to our customers?
Value. Are products seen as value for money to respective customers in identified channels?
Availability. Are specified SKUs available in specified channels?
Communication. Do we communicate OOS (out of stock) to our customers and is a dedicated customer helpline available?
Information. Do we provide any additional product [...]
