The Supply Chan Lab » CRM http://www.thesupplychainlab.com/blog Just another WordPress weblog Sat, 28 Aug 2010 04:22:20 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 10 key value providers to customers http://www.thesupplychainlab.com/blog/checklist/10-key-value-providers-to-customers/ http://www.thesupplychainlab.com/blog/checklist/10-key-value-providers-to-customers/#comments Sun, 06 Apr 2008 11:43:23 +0000 Tielman Nieuwoudt http://hubiri.wordpress.com/?p=123
  • Products. Do we provide the right products and SKUs to our customers?
  • Value. Are products seen as value for money to respective customers in identified channels?
  • Availability. Are specified SKUs available in specified channels?
  • Communication. Do we communicate OOS (out of stock) to our customers and is a dedicated customer helpline available?
  • Information. Do we provide any additional product and market information to our customers?
  • Services. What services do we provide to our customers and are they tailored to specific channels and customer classes?
  • Training. Do we provide any additional customer and employee training?
  • Equipment. What merchandising equipment do we provide to our customers and does it take into consideration channels and customer classes?
  • Merchandising. Do we provide merchandising services to key channels and customers?
  • Environment. Is our company policy taking into consideration environmental issues and green reverse logistics?

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