The Supply Chan Lab » KPIs http://www.thesupplychainlab.com/blog Emerging and Frontier Supply Chains Sat, 28 Jan 2012 15:02:05 +0000 en hourly 1 http://wordpress.org/?v=3.3 10 key attributes of establishing Key Performance Indicators (KPIs) http://www.thesupplychainlab.com/blog/checklist/10-key-attributes-of-establishing-key-performance-indicators-kpis/ http://www.thesupplychainlab.com/blog/checklist/10-key-attributes-of-establishing-key-performance-indicators-kpis/#comments Tue, 20 Apr 2010 14:11:20 +0000 Tielman Nieuwoudt http://hubiri.wordpress.com/2008/01/05/10-key-attributes-of-establishing-key-performance-indicators-kpis/
  • Key stakeholders- involve key stakeholders in selecting KPIs
  • Visibility- create a KPI dashboard visible to all parties
  • Adding value- ensure KPIs add value to your business and highlight opportunities for process improvement
  • Customer focus- selected KPIs should add value to your customer’s business and ultimately improve the consumer experience
  • Financial impact- always keep in mind the bottom line
  • Direction- by evaluating key KPIs, you can determine the direction your business is heading
  • Education- it is important to train your employees and services partners so that they have a clear understanding of each KPI and how it adds value to your and their businesses.
  • Focus- limit KPIs and don’t try to track too much; you are likely to lose focus.
  • Baselines- Create clear baselines you can measure your business against and track progress
  • Eliminate- evaluate the usability of each KPI and do not be afraid to eliminate KPIs that are not adding value to your business
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