10 key challenges for supply chain customer excellence

1. Processes and systems – lack of understanding of processes and systems and the impact on the supply chain
2. Detail – poor attention to detail
3. Cost - lack of understanding of service cost and breakdown
4. Revenue - fixated on the revenue implication of each customer improvement
5. Collaboration – poor partner collaboration in the feedback process
6. Visibility – customer issues not visible to all supply chain partners in the network
7. Continuous improvement – continuous improvement are not taking place as supply chains evolve
8. What matters – poor understanding of which services or services aspects really matter to customer
9. Management involvement – limited management involvement in the customer service process
10. Tracking – poor tracking and monitoring of customer feedback