10 key steps for developing a distributor evaluation system

1. Map out requirements- develop evaluation criteria and get agreement from key stakeholders
2. Process and roles- identify each stakeholders’ role in each operational process
3. Benchmarking-determine key KPIs that will form part of the evaluation
4. Create rating systems- develop the system and communicate and train employees and distributor partners. Ensure all parties have a clear understanding of the rating system
5. Pilot- launch pilot and evaluate results
6. Refinements- make adjustments to the evaluation system where required
7. Roll-out- implement evaluation system
8. Build relationship with distributors- the evaluation process will fail if distributors view it as a witch hunt. Sell benefits to employees and partners
9. Share- create a dashboard and make information easily accessible to all relevant parties
10. Conduct quality improvements- highlight focus areas and commence quality improvement process